How to Research and Person or Transaction

By using the Find Person link, you can search by Check number, Email, Household ID, Name, Phone #, SSN or Unit Number. There is also a way you can search by payment amounts, document numbers and more through Payments & RealPage Exchange.

Finding Transactions in the RealPage Exchange Administration > RealPage Exchange > View Imported Transactions. Below example is trying to locate payments for $1000 – possibly mis posted to the incorrect account.

Finding Transactions through the Payments Tab – You have a resident that says they made their payment online, they think they received a receipt, but you don’t see the payment in OneSite.

Payments > Summary Tab > Enter Date Range > Research in the Declines and Errors > Click on the Payment Amount > Click the Transaction Tab