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Before You Begin
- The following instructions are for individual computers where there is no global group policy controlled by your IT team
- Make sure you can run applications as an administrator.
Step 1: Verify if there is a Group Policy for Microsoft Edge
Verify that a corporate group policy is not already setup for Microsoft edge. If a policy already exists, the global policy will used regardless of the local policy that the tool will setup.
1. In Microsoft Edge, go to edge://compat/iediagnostic
2. Scroll down to the Group policy settings section and review the setting:
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On: Your browser's settings are controlled by your IT department and you will need to reach out to them to review the group policy configuration.
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Off: Your browser is not managed by your IT department, please proceed to step 2.
Step 2: Install the OneSiteIEMode tool
| Warning:
If you have manually added RealPage web addresses to the Internet Explorer mode pages list in the past, these should be removed as they will be added to the local policy through the OneSiteIEMode tool: 1. Open Microsoft Edge |
This tool will create a local group policy on this individual computer that will configure Internet Explorer Mode and set the specific RealPage websites that will need to be launched in this mode.
1. Download the OneSiteIEMode tool: https://www.realpage.com/extresources/IECompatibility/OneSiteIEModePolicySetup.exe
The file downloads immediately in most browsers. For other browsers, you may need to confirm that you want to download the file.
2. Close any Edge browser windows.
3. Go to your Downloads folder.
4. Locate and double-click the OneSiteIEModePolicySetup.exe file to run the configuration tool.
|
If the configuration tool requests an administrator password, your Windows profile does not have the necessary rights to complete this process. Please contact your IT or Support team for assistance. |
5. If you receive a warning message from Microsoft Defender Smart Screen or other similar scanning software, confirm that RealPage, Inc. is listed as the verified publisher. Then click More info and Run anyway to continue.
6. If you receive a User Account Control message, confirm that RealPage, Inc. is listed as the verified publisher, and then click Yes to continue.
7. Once completed you will receive a message that you have successfully enabled IE Compatibility Mode for OneSite. Click OK.
Step 3: Verify Internet Option Settings
This step will ensure your computers internet options are set to the optimal settings to use OneSite Classic.
1. On your task bar, click the magnifying glass and search for Internet Options
2. Click Internet Options
3. In the Browsing history section, click Settings
4. Update Disk space to use to 1024 and click OK
5. Go to the Security tab and click Trusted Sites tile (green check)
6. Click Sites
7. In the field Add this website to the zone enter: *.realpage.com
8. Click Add
9. Uncheck Required server verification
10. Close the window
Step 4: Verify you can log into OneSite
In Microsoft Edge, go to your OneSite / Unified Platform log in page. You should see and Internet Explorer logo next to the website in the address bar:
If you do not see the Internet Explorer logo, you can manually switch the site into Internet Explorer Mode:
1. Click ... in the upper right corner
2. Click Reload in Internet Explorer Mode
3. Toggle on Open this page in Internet Explorer mode next time > click Done
Install the RealPage ActiveX Object
The first time you access try to log into OneSite using Internet Explorer mode, you will be prompted to install the RealPage ActiveX object. This will need to be installed before you will be able to access OneSite:
1. Click Install.
2. Click Yes to allow RealPage.cab to make changes.
If you missed the notification, the RealPage ActiveX object can be downloaded from here: https://onesite.realpage.com/100/coreglobal/realpagecab/RealPage_Object_Version_10.zip
a. Download the installation file from the above line. Most downloads will go to your computer's Downloads folder.
b. Locate the RealPage_Object_Version_10.zip file that downloaded.
c. Right-click on the file and choose Extract All
d. Click Extract
e. Double click RealPage_Object_Version_10.msi
3. The installer will open, under RealPage Object Version 10 for yourself, or for anyone who uses this computer: select Everyone
4. Click Next
5. When prompted Do you want to allow this app to make changes to your device?, click Yes
6. The installation will complete and click Close
