This article will contain all the data and contact information for the Fort Worth Home Office internet service. 

 

Section 1 - Information 

 

1. The home office uses Spectrum Business for Enterprise for the internet service 

 

2. There is a fiber modem uplink in the IT room, a photo of it is below 

 

 

3. Account Name = OLYMPUS MULTIFAMILY MGMT

 

4. Account number = 238086101

 

5.  We purchased this internet service through a broker called Connected Communications Group. 

 

6. This service was NOT negotiated or purchased through Telcon, and they do not manage the billing. We pay the bills directly via check from the home office on receipt of the invoice each month. 

 

7. Management Portal: https://spectrumenterprise.net/

 

The login is [email protected] and the password is JVJvKD82$$

Section 2 - Contacts 

 

1. Account Contact: Quinton Hollis, [email protected], 817-505-0672

 

2. Account Manager: Jack Hostutler, [email protected], 561-855-1004

 

3. Clearfork Building Management: Angela Davis, 817-732-9552

 

4. Spectrum Enterprise Support: (888) 812-2591 

 

5. Network Equipment Vendor: Chris Moyer, 972-352-8702. Leave a message or text if he doesn't answer, he's on the phone a lot. 

 

Section 3 - What to do & When

1. If the internet service is down, call Spectrum Support directly first. If you can't get ahold of them, log into the portal and enter a ticket. 

 

     A. To enter a ticket, go to the Tickets tab on the right and click Create Ticket

 

2. If Spectrum says their modem is online, call Chris Moyer at Tandem Data.