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Home > Operations & IT Support Articles > How to Clear Errors in your Image Inbox Errors Section (Ops Technology)
How to Clear Errors in your Image Inbox Errors Section (Ops Technology)
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Ops Technology > Today Page > Image Inbox Errors

 

 

Invoices that land in your Image Inbox Errors are invoices that are either: not actual invoices, online invoices being uploaded offline, an unsupported format, to name a few reasons. 

 

Click View

 

This will open up the errored invoices.  You can see the error in the Receiver Notes column 

 

 

You can click on the image to see what was uploaded

 

To clear the error, click on the OID number

 

Click Save

 

Now there are only (5) remaining

 

To note: to correct the errors, you would need to either upload the actual invoice or supported format.  Additionally, for all vendors who are setup electronically, we should not upload their electronic invoices in the image inbox.  

 

 

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